Diseño de experiencia de usuario en la museografía interactiva. Metodología proyectual para aplicaciones móviles de museos y espacios expositivos

The important technification of the developed societies has also impacted the contemporary museography. The arrival of the smartphones introduced cultural consumption patterns that felt utterly new. These affected, inevitably, the conception of the digital assets specifically developed for the exhibition spaces. The use of technology in cultural environments has become a general trend and myriad institutions have resorted to them to complement their funds and contents. This investigation will thoroughly elaborate on the factors that determine the quality of those smartphone applications published by museums. For that aim, an analysis of the evolution of the media in recent years will be presented in order to have an ample idea of the current situation of this field of study. Subsequently, a change in the conceptualization of the approach and in the design of these questions will be proposed, and the visitor will become the process vertebral axis. Hence, both the design discipline from the user experience and its implementation in the museum field will be meticulously analyzed., and their validity will be verified through their exhibition environment. Lastly, a specific methodology based on these design principles will be implemented, where the development of smartphone applications and the exhibition practice will be linked. The purpose of this methodology will be to organize the necessary phases of a project with these features, determine the main aspects that will guarantee the quality of the final outcome and, ultimately, be useful in the implementation of meaningful digital experiences for museums.
[Valencia: 2017]

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