Libros
Patient Engagement
ISBN: 978-3-11-045244-0
Editorial: De Gruyter
Licencia: Creative Commons (by-nc-nd)
Autor(es): Graffigna, Guendalina; [et al.]
Editorial: De Gruyter
Licencia: Creative Commons (by-nc-nd)
Autor(es): Graffigna, Guendalina; [et al.]
Patient engagement should be envisaged as a key priority today to innovate healthcare services delivery and to make it more effective and sustainable. The experience of engagement is a key qualifier of the exchange between the demand (i.e. citizens/patients) and the supply process of healthcare services. To understand and detect the strategic levers that sustain a good quality of patients' engagement may thus allow not only to improve clinical outcomes, but also to increase patients' satisfaction and to reduce the organizational costs of the delivery of services.
[2015]
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