The Future of Service Post-COVID-19 Pandemic, Volume 1
Editorial: Springer Nature
Licencia: Creative Commons (by-nc-nd)
Autor(es): Lee, Jungwoo y Han, Spring
This volume captures the experiences and lessons of service transformation experienced or observed during the COVID pandemic by forward-thinkers and strong leaders who acknowledge the digital technology as a potential stimulus for service transformation and a lever for the metamorphosis of services. Their insights shed some light on the service management after the pandemic in 2020. In this regard, cases in this volume bring together the work of experts from various research institutes around the world, describing the immediate transformation of services and service work and longer term metamorphosis of service businesses.
The chapters in this volume are largely grouped into three: a theory, cases, and policy analyses. The first chapter presents a theory of three-order effects with in-depth analyzes of the cases presented in this volume. Six chapters from 2 to 7 contain business cases in different service industries: education, health care, professional advisory, and people processing services. Last three chapters from 8 to 10 cover policy analyzes in startups, transportation services, and service policy recommendations for
the poverty.
[2021]
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