Artículos
The relationship between service level and mean operation time in technical assistance service
Editorial: CEPRECYT
Licencia: Creative Commons (by-nc-sa)
Autor(es): Acero, Jose y Longobardi, Teresa
Licencia: Creative Commons (by-nc-sa)
Autor(es): Acero, Jose y Longobardi, Teresa
This paper presents an empirical analysis between two of the most important variables to measure the service performance of the operations of cell phone repair in a Peruvian company. The analysis is made under the Queuing Theory framework in order to find a model fitting with the empirical assumptions of the system.
[2022]
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